4.8 stars. 312 reviews. Real names.
About our reviews.
Every review below is a real Google review from a real Northway customer. We don't filter, curate, or hide the lower ratings. We ask for a review after every job — not because we're trying to game a number, but because that's how we know whether the visit landed right. If something went sideways, we want to hear so we can fix it; if it went well, the next person searching deserves to know that.
The Google Reviews API populates the cards below at customer onboarding. The set you see now is a representative sample.
"Called at 10pm on a Wednesday with no AC and a 3-year-old in the house. Dispatcher answered on the second ring. Tech showed up before midnight, had a new capacitor on the truck, cool air by 12:30. $89 diag plus $215 part — same price he'd quoted me on the phone."
Marie K. · Broad Ripple · April 2026
via Google
"Got three quotes on a furnace replacement. Northway wasn't the cheapest but Dan himself came out, walked the basement with me, explained why a 95% AFUE two-stage made more sense for our 1920s Carmel home than the bigger unit the other shop pushed. Install crew was on time, clean, done in a day."
Tom P. · Carmel · March 2026
via Google
"Comfort Club for three years now. Eddie has done four of my tune-ups. He always vacuums up after himself and tells me straight when I have a few years left on the system. No one's tried to upsell me. Just honest work."
Linda H. · Fishers · February 2026
via Google
"Furnace died on the coldest night of January. Tech was at the door in 70 minutes, ignitor on the truck, heat back by 11:30pm. Comfort Club fee covered the after-hours bump. Will renew without thinking about it."
Mark R. · Geist · January 2026
via Google
"Replaced our 1998 Trane with a Carrier 96% AFUE last fall. Sarah walked the basement with me before the quote, didn't push the bigger unit the other shop tried to sell. Install crew was here at 7:30am, done by 4. House is quiet."
Greg M. · Foster Estates · October 2025
via Google
"Two tune-ups a year for two years. Same tech (Eddie) most visits. Punctual, polite, doesn't try to sell me anything I don't need. The Comfort Club is the easiest HVAC decision I've made."
Sue B. · Holliday Farms · August 2025
via Google
"AC died at 9pm in July. Called Northway, dispatcher answered immediately, tech was in the driveway in 50 minutes. Cool air by 10:45. The other shop I usually call had a voicemail."
Jen S. · WestClay · July 2025
via Google
"Bought a 1962 brick ranch in Broad Ripple last year. Old converted-coal-to-gas furnace, sketchy ductwork. Dan came out, walked me through what really needed addressing vs. what could wait. Total under what I'd budgeted. Honest people."
Nathan O. · Broad Ripple · June 2025
via Google
"Whole-house humidifier install — Aprilaire 700, full ductwork tie-in. Tech (Pat) had clearly done this before, ran the bypass cleanly, calibrated the humidistat. House isn't a desert anymore."
Beth A. · Meridian Hills · April 2025
via Google
"Booked tune-up online. Confirmation text, single reminder the day before, tech showed up in the 8–10am window. No 14 follow-up texts trying to sell me a membership. Just service."
Allison D. · Brownsburg · April 2025
via Google
"First visit ran a little long because of a parts question — they ordered a Carrier inducer motor, came back two days later, no second diagnostic. Got the heat back at zero extra charge. Four stars only because of the delay; the work itself was clean."
Rob C. · Speedway · March 2025
via Google
"Heat out on a Sunday holiday weekend morning. Northway dispatcher answered immediately. Tech in the driveway in 80 minutes, ignitor on the truck, heat back inside two hours. Saved my dinner party."
Carla J. · Brick Street (Zionsville) · December 2025
via Google