The Comfort Club. Two tune-ups a year. Predictable bill. Priority dispatch.
Why preventive maintenance matters.
Most furnace and AC breakdowns are preventable. Capacitors weaken before they fail outright; blower wheels collect dust and lose airflow before the motor burns out; condensate lines clog before the safety switch trips. A real twice-a-year tune-up catches every one of those before they leave you sweating in August or pulling space heaters out of the basement in February.
The other reason: most manufacturer warranties require documented annual professional maintenance to stay valid. Skip the tune-ups for three years, then have a compressor fail on a five-year-old AC, and the manufacturer can decline the warranty claim. The Comfort Club gives you the paperwork.
And there's the efficiency math. A neglected furnace loses 5–10% of its efficiency over five years; a neglected AC loses about the same. On a $1,800 annual heating-and-cooling bill, that's $100–$180 a year you're paying because the blower wheel is dusty. The Comfort Club pays for itself before the discount on repairs even kicks in.
What's in the spring AC tune-up.
Every spring, before the heat hits, a Northway tech runs a 15-point AC visit:
- Refrigerant pressure check
- R-410A or R-22
- Capacitor microfarad reading
- Compared to spec
- Contactor inspection
- Pitting, voltage drop
- Compressor amp draw
- Vs. nameplate
- Condenser coil cleaning
- Foam cleaner + rinse
- Condensate line clear
- Wet-vac & pan tablet
- Blower wheel inspection
- Dust load, balance
- Evaporator coil inspection
- Cleanliness, frost line
- Thermostat calibration
- Setpoint accuracy
- Filter replacement
- 1" or 4" media
- Disconnect & wiring
- Tightness, corrosion
- Static pressure reading
- Across the coil
- Delta-T measurement
- Return vs. supply
- Outdoor unit level check
- Pad condition
- Written report
- Emailed to you
What's in the fall furnace tune-up.
Every fall, before the cold hits, a 15-point furnace visit:
- Combustion analysis
- CO, O2, efficiency
- Heat exchanger inspection
- Visual + camera
- Inducer motor inspection
- Amp draw, wheel
- Blower motor amp draw
- Vs. spec
- Blower wheel cleaning
- HEPA vac
- Ignitor / flame sensor
- Cleaned or replaced
- Gas pressure reading
- Manifold & supply
- Burner inspection
- Visual + flame
- Limit switches
- Continuity check
- Pressure switches
- Tubing & vacuum
- Vent inspection
- Slope, drafting
- Condensate trap clear
- 90%+ AFUE units
- Thermostat operation
- Heat call & staging
- Filter replacement
- 1" or 4" media
- Written report
- Emailed to you
How membership works.
$18.95 per system per month, billed automatically. Or $199 per system per year, billed once. Most Indianapolis homes have one system; if you have two systems (downstairs furnace + upstairs heat-pump, common in 2010s-built homes), it's $14.95/mo for the second system.
Cancel any time. If you cancel mid-year on an annual plan, we refund the unused months. If you sell the house, the membership transfers to the new owner free if they want it. If the system gets replaced, the membership transfers to the new system. No paperwork.
Comfort Club
per system, per month
or $199/yr per system
Add another system · +$14.95/mo
Membership benefits.
- Two scheduled tune-up visits per year per system (spring AC, fall furnace).
- 15% off all repair labor done by Northway.
- Waived overtime fees on after-hours emergency calls — no $149 night/weekend diagnostic upcharge.
- Priority dispatch during heat waves and cold snaps when we're triaging the schedule.
- 24-hour same-day service window during peak season — we'll be there within 24 hours of your call, guaranteed.
- Multi-year price lock on the membership rate when you sign a 3-year agreement.
- Transferable if you sell the house — buyer gets the unused portion free.
Most furnace and AC breakdowns are preventable. The Comfort Club catches them.
Sign up.
Frequently asked.
What if my system breaks down between visits?
Comfort Club members get priority dispatch, 15% off all repair labor, and waived after-hours dispatch fees. The $89 diagnostic still applies and is credited to any repair you approve. You jump the queue.
Do I have to use Northway for repairs?
No. Comfort Club covers tune-ups and gives you discounts on repairs we do, but membership does not lock you into using us for everything. Want a second opinion on a $4,000 repair? Get one. The membership stays valid.
Can I cancel any time?
Yes. Cancel any time, no penalty. We refund unused months if you've prepaid annually. No hassle, no retention call.
Is this worth it for a 3-year-old system?
Yes — manufacturer warranties typically require annual professional maintenance to stay valid. Skipping it can void parts coverage on a $1,500 compressor. The plan also catches efficiency loss early, before it shows up on your bill.