Heat out at 11pm. AC out in August. We dispatch 24/7.
Call us now.
Real dispatcher. Second ring. No phone tree.
What counts as an emergency.
If you've got no heat below 60°F outdoors, no cool above 90°F, water leaking from your furnace or AC unit, a burning electrical smell from the equipment, or vulnerable household members (infant, elderly, medical-dependent) in a house that's gone hot or cold — that's an emergency. Call us. We'll roll a tech.
If you smell gas: call your utility first (Citizens Energy 317-924-3311), get out of the house, then call us once it's safe. We don't make the gas leak calls until the utility's locked the meter.
What our emergency dispatch looks like.
One Northway tech is on rotation every night, every weekend, every holiday. Calls route through our dispatcher (Mike during the day; the on-call tech directly nights and weekends — same person who'll show up). Average door-to-door arrival across the metro is about 90 minutes. Inside the I-465 loop and the close suburbs (Carmel, Fishers, Speedway, Beech Grove) it's often under an hour. Outer-ring towns (Avon, Plainfield, Pendleton) sometimes run two hours during the worst weather. We tell you the realistic ETA when we pick up.
The after-hours diagnostic fee is $149 (vs $89 daytime). For Comfort Club members, the after-hours fee is waived entirely. Either way, the diagnostic is credited toward any repair you approve on the spot.
What our tech finishes that night.
Most after-hours calls finish on the spot. The truck rolls with the parts that cause 90% of residential HVAC failures, and our techs can replace them at midnight in your basement just as easily as at 2pm. The parts we typically carry on the emergency truck:
- Run capacitors (5–80 µF, common voltages)
- Stocked
- Contactors (1- and 2-pole, common voltages)
- Stocked
- Universal blower motors (1/3, 1/2, 3/4 HP)
- Stocked
- Universal condenser fan motors
- Stocked
- Hot-surface ignitors (silicon nitride + carbide)
- Stocked
- Flame sensors
- Stocked
- Thermocouples and thermopiles
- Stocked
- R-410A refrigerant
- Stocked
- Pressure switches (common ratings)
- Stocked
- Common control boards (Carrier, Goodman, Trane, Honeywell)
- Stocked
- Universal thermostats (programmable + smart)
- Stocked
If the failure is a less-common part — OEM-specific Carrier control boards, an older Lennox proprietary module, an inducer motor in an unusual frame — the tech orders it that night and we're back during business hours with no second diagnostic fee.
Real dispatcher. Second ring. Tech in 90 minutes. Most repairs finish that visit.
Frequently asked.
What counts as an HVAC emergency?
No heat below 60°F outdoors, no cool above 90°F, gas smell (call your utility first), water leak from any HVAC component, electrical burning smell from the unit. Vulnerable household members (infants, elderly, medical-dependent) also bumps a no-cool call to emergency status.
How fast can you get here?
Average 90 minutes door-to-door across the Indianapolis metro. Inside the I-465 loop and the closer suburbs (Carmel, Fishers, Speedway, Beech Grove), often under an hour. Outer ring (Avon, Plainfield, Pendleton) may run 90 minutes to two hours.
What's the after-hours diagnostic fee?
$149, versus $89 daytime. Waived entirely for Comfort Club members. Either way, the diagnostic is credited toward any repair you approve.
Will you finish the repair tonight?
Most after-hours calls finish on the spot — we stock the common failure parts on the truck (capacitors, contactors, fan motors, ignitors, common boards). Special-order parts mean a return visit during business hours, with no second diagnostic fee.
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