What we do for an AC no-cool call.
When your AC stops cooling, we send a NATE-certified Northway tech to your house the same day in nine out of ten cases. The tech runs a full diagnostic — refrigerant level, compressor, capacitor, contactor, blower motor, evaporator coil, condensate drain, thermostat, and the line-set if there's any sign of a leak. Before any repair starts, you get a written quote on a tablet listing the parts, the labor, and the all-in price. You sign it or you don't.
The $89 diagnostic fee is credited back to you the moment you approve any repair — no minimum dollar amount, no fine print. If the fix is a $215 capacitor, you pay $215, the diagnostic comes off. If you decide to wait and get other quotes, you pay the $89 for the trip and the diagnostic write-up, and you walk away with a written explanation of what we found.
Most AC repairs we run finish on the truck the same visit. Capacitors, contactors, fan motors, common control boards, and refrigerant are stock items. If the part is a special-order — typically OEM compressors, certain Carrier control boards, or older R-22 components — the tech orders it on the spot and a return visit is scheduled, no second diagnostic fee.
What an AC repair typically costs.
These ranges are honest. Your number depends on system age, refrigerant type, and warranty status. The number on the quote is the number on the invoice — we don't add line items after the panel goes back on.
- Capacitor replacement
- $185 – $295
- Contactor replacement
- $215 – $340
- Refrigerant recharge (R-410A, per pound)
- $95 / lb
- Blower motor replacement
- $480 – $890
- Condenser fan motor
- $410 – $680
- Compressor replacement (if economical)
- $1,400 – $2,800
- Full system replacement (when repair isn't worth it)
- $5,400 – $11,200
If a repair is going to cost more than half what a replacement would, we'll tell you and we'll show you the math on the tablet. We don't push replacements; we just give you the number that lets you decide for yourself.
When repair stops making sense.
The rule of thumb most honest HVAC techs use is some version of "if it's over twelve years old, runs R-22, or the repair is over 50% of a replacement, lean toward replacing." It's not a hard rule — a fourteen-year-old system that's never needed a repair is different from a ten-year-old system on its third compressor. But it gives you a framework.
We tell you straight when replace beats repair. We don't push it. If you want to put another $400 into an aging system to get through the summer, we'll do it and you'll have a working AC; we'll just also tell you what we'd expect next year. The choice stays yours.
We give you the quote before we start. In writing. On a tablet. You sign it or you don't — but you don't get a $400 surprise on the invoice.
What's covered by our 30-day labor warranty.
Every repair we do carries a 30-day labor warranty in addition to whatever parts warranty the manufacturer provides. If the same problem comes back inside 30 days, we come back free — no diagnostic fee, no callout fee, no argument. If the repair was a capacitor and it fails in three weeks, we're back out replacing it at no charge. Different problem on the same system? That's a separate call.
- Labor on the original repair
- Covered, 30 days
- Parts we installed
- Per manufacturer warranty (1–10 years typical)
- Diagnostic fee on a callback
- Waived
- Travel + after-hours fees on a callback
- Waived
What brands we service.
Northway is a Carrier Factory Authorized Dealer, which shapes what we install fresh — Carrier units come with extended manufacturer warranties when we install them, and our techs train annually on the current Carrier lineup. That authorization does not limit what we can repair.
We service Carrier, Trane, Lennox, Goodman, Rheem, Bryant, American Standard, Amana, York, Heil, Maytag-branded HVAC, and most older mainline residential brands. If it's in your basement we can probably work on it. If it's truly obscure — old Williamson, Janitrol, or pre-1980s commercial-grade gear — we'll tell you up front whether we can source parts or whether you're looking at a replacement conversation.
Frequently asked.
How much does an AC diagnostic cost?
$89 daytime, credited toward any repair you approve. After-hours diagnostic (after 5pm weekdays, all day Sunday) is $149 — waived for Comfort Club members. No callout fee on top of either.
Can you come the same day?
In 9 of 10 cases, yes. Same-day dispatch across the Indianapolis metro is the baseline expectation. During the worst week of a July heat wave we sometimes run a day behind on non-emergency calls, but Comfort Club members keep priority and emergencies (no cool, infant or elderly in home) jump the queue.
Do you service Goodman, Trane, Lennox, and Carrier?
Yes. We're a Carrier Factory Authorized Dealer for new installs, but we service every major residential brand — Carrier, Trane, Lennox, Goodman, Rheem, Bryant, American Standard, Amana, York, Heil. Factory authorization affects warranties on new equipment, not our ability to repair what's already there.
Should I repair or replace my AC?
Rule of thumb: if the system is over 12 years old, runs on R-22 refrigerant (phased out in 2020 and increasingly expensive to recharge), or the repair cost exceeds 50% of a replacement, replacement usually wins. We'll tell you straight which side of the line you're on. We don't push replacements — we just lay out the math and you decide.
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